NGEFOR MICHIKO TAKWA
@ngeformichikotakwa
Virtual Assistant at Upwork handling calendars, email, and travel planning; previously maintained a 95%+ customer satisfaction score.
United Arab EmiratesWhat I'm looking for
As a freelance Virtual Assistant at Upwork, I manage calendars, enter and organize data, handle emails, and plan travel.
In my Customer Support role, I managed executive and general support inboxes and triaged more than 60 incoming emails and live chat tickets daily while maintaining a 95%+ customer satisfaction score.
My background also includes a Nursing Assistant Certification and a Bachelor of Science in Biology from Bellows College. I’m seeking remote customer care work where I can use my communication, customer service, and problem-solving skills to deliver an excellent customer experience.
Experience
Work history, roles, and key accomplishments
Managed calendar, data entry, email handling, and travel planning for clients.
Customer Support
Unknown
Apr 2022 - Mar 2023 (11 months)
Managed executive and general support inboxes, triaging over 60+ incoming emails and live chat tickets daily while maintaining a 95%+ Customer Satisfaction (CSAT) score.
Education
Degrees, certifications, and relevant coursework
Bellows College
Bachelor of Science, Biology
Bachelor of Science in Biology from Bellows College, recognized as the Most Outstanding Pharmacy Student of the Year.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
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