At Penland Schools, I handled inquiries from students and parents by phone, email, and WhatsApp. I resolved 80% of routine inquiries at first contact and maintained an average response time under 10 minutes.
I documented calls, emails, and student information in the school system, Microsoft Excel, and Outlook, maintaining 98% record accuracy. I also worked with staff to support communication and a positive experience for parents and students.
As an undergraduate research assistant at AirForce Institute of Technology, I assisted with faculty-led banking and finance research, collecting data from financial reports and surveys. I organized and entered financial data in Microsoft Excel for analysis and reporting.
