Open to opportunities

Haley Flores

@haleyf

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Customer-focused remote support specialist skilled in technical assistance.

United States

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What I'm looking for

I am seeking a remote customer care role that values clear communication, problem-solving, technical troubleshooting, and attention to detail, with opportunities for growth and stable, collaborative team culture.

I am a reliable, customer-focused professional with hands-on experience in remote and phone-based customer support, technical assistance, and accurate documentation. I consistently communicate clearly, resolve issues efficiently, and maintain detailed records using CRM and support systems while meeting productivity and quality benchmarks.

I have supported high-volume customer interactions and worked in fast-paced environments, from inbound/outbound customer care to frontline retail and EV charger technician training. I am a quick learner who brings professionalism, empathy, strong problem-solving, and attention to detail to remote customer care roles.

Experience

Work history, roles, and key accomplishments

Current

Meat Clerk

Current

Northgate Markets

Dec 2025 - Present (2 months)

Assisted daily meat department operations including wrapping, labeling, weighing, stocking, and ensuring food safety and accurate pricing while maintaining sanitation and inventory rotation. Supported customers and back-of-house tasks in a fast-paced retail environment.

Food Safety Inventory Management Customer Service Labeling Stocking Time Management

Current

EVSE Charger Technician

Current

ChargerHelp!

Dec 2025 - Present (2 months)

Completed hands-on training in EVSE installation, diagnostics, troubleshooting, and maintenance, studying electrical safety, AC/DC charging fundamentals, fault identification, and customer-facing technical support. Gained practical skills for field service and EV charger repairs.

Diagnostics Troubleshooting AC Charging Field Services Customer Support

Customer Care Advocate

Conduent

Jun 2025 - Dec 2025 (6 months)

Provided inbound and outbound customer support, achieving first-call resolution for technical and service issues while meeting productivity and quality benchmarks. Accurately documented interactions in internal systems and managed high call volumes with professionalism and attention to detail.