ROSHAUNNA HAMMON

Managed front-desk administration and confidential attorney personnel files while maintaining office supplies inventory and prioritizing tasks to ensure timely service delivery. Delivered high-quality customer service via phone and in-person interactions, resolving issues to improve client satisfaction.

Prepared individual and business income tax returns in accordance with legislation and company policies, identifying potential credits and liabilities to ensure accurate, timely filings. Maintained compliance with regulatory requirements and delivered completed returns within filing deadlines.

Operated multi-telephone consoles and a computer-aided dispatch system to prioritize calls and assign appropriate emergency units, maintaining communication and logs during incidents. Monitored field units and alarms to coordinate timely responses and produce incident reports as needed.

Greeted guests, managed reservations and takeout orders, and coordinated seating for large parties to enhance guest experience and encourage repeat business. Resolved customer service issues and communicated updates to staff and event coordinators to ensure smooth operations.

Processed high-volume accounts payable transactions, verified and reconciled daily totals, and resolved vendor inquiries to maintain accurate financial records. Supported front-desk reception duties, handled multi-line phone calls, and managed petty cash and job postings.

High School Diploma awarded from John Kennedy High School in Paterson, NJ in June 1992.