Open to opportunities

Hafsat Ajani

@hafsatajani

Message

I support customers across phone, email, and chat while resolving service and technical issues.

Nigeria

Message

What I'm looking for

I'm looking to contribute my customer service, technical troubleshooting, CRM, sales, and remote collaboration experience in a role focused on strong customer experiences and effective issue resolution.

I've supported Rogers Communications customers through Foundever, handling 50–90 daily calls about billing, accounts, products, and services while maintaining service quality standards.

I provide first-level technical troubleshooting, guide customers through account setup, document interactions in CRM systems, and coordinate escalations through to follow-up.

I've also generated sales opportunities through inbound and outbound conversations, recommending suitable products and services through consultative communication.

As a Virtual Assistant at Maximum Reliable Ltd., I manage scheduling, email correspondence, reports, documentation, digital records, and remote team operations. I bring customer support training from HubSpot, Google, and Zendesk to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Maximum Reliable Ltd.

Jan 2020 - Present (6 years 10 months)

Manage administrative tasks, scheduling, and email correspondence. Coordinate projects and support remote team operations.

Administrative Support Scheduling Email Management Project Coordination Documentation Remote Collaboration

Customer Service Representative

Foundever

Jan 2023 - Dec 2024 (1 year 11 months)

Handled 50–90 customer calls daily regarding billing, account management, products, and services. Delivered professional customer support while maintaining service quality standards.

Customer Service Customer Support Phone Support CRM Documentation Data Entry Time Management