Hafsa Malik
@hafsamalik1
I am a customer-focused HR and service professional skilled in communications and socio-political research.
What I'm looking for
I hold a Bachelor's in Liberal Arts with a specialization in Political Sciences and a strong foundation in sciences, combining analytical research with clear communication.
At Zaid Tours I handled customer inquiries and bookings for domestic and international tours, resolved complaints and provided after-sales support, and coordinated with operations and sales to manage itineraries, payments, and travel documentation, improving customer satisfaction and retention.
At Nexaqore I assisted in recruiting and onboarding new employees, supported employee relations by addressing concerns, and helped implement HR policies to ensure compliance with labor laws and company procedures.
I write creatively with an audience-focused approach and conduct socio-political research on topics such as cancel culture, refugees in Pakistan, women’s rights in politics, urbanization, constitutional analysis, geoengineering, and cultural norms. I am bilingual in English and Urdu and bring strong interpersonal, multitasking, conflict-resolution, and time-management skills to collaborative, growth-oriented teams.
Experience
Work history, roles, and key accomplishments
Customer Care Specialist
Zaid Tours
Handled customer inquiries and bookings for domestic and international tours, resolved complaints to improve customer satisfaction and retention, and coordinated with operations teams to manage itineraries, payments, and travel documentation.
HR Assistant
Nexaqore
Assisted in recruiting and onboarding new employees, supported employee relations by addressing concerns to maintain a positive work environment, and helped implement HR policies to ensure compliance with labor laws and company procedures.
Education
Degrees, certifications, and relevant coursework
Punjab Group of Colleges
Intermediate (Pre Medical), Pre Medical
Completed Intermediate (Pre Medical) at Punjab Group of Colleges.
Unique Group of Institutions
Matriculation (Sciences), Sciences
Completed Matriculation with a focus on sciences at Unique Group of Institutions.
Beaconhouse National University
Bachelor of Liberal Arts, Political Sciences
Earned a Bachelor in Liberal Arts with specialization in Political Sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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