At The Helper Bees, I manage five enterprise accounts representing $1.3M in quarterly revenue, leading programs from client pitches and SOW development through implementation, retention, and growth.
I've designed and deployed an AI account management platform across 19 enterprise accounts, combining health scoring and real-time meeting guidance. I also build executive reporting across 11+ operational and financial metrics to surface risks and improve program performance.
Previously, I managed practicum education at UNC Chapel Hill's School of Social Work, partnering with 175 agencies and supporting 450 students. My work contributed to 98% placement satisfaction, 10% budget efficiency, and a 15% improvement in program retention.
My experience also includes coordinating healthcare clinical placements at Keypath Education and supporting customer health and NPS analysis at Intradiem, where research helped inform a program that achieved more than 97% gross retention.
