Amy Chen

Led software implementations for approximately 30 healthcare client accounts and managed 55 accounts with over 95% retention. Partnered with cross-functional teams to support renewals, resolve issues, and build trusted client relationships.

Co-managed the company's largest healthcare client account and three additional enterprise accounts while handling a high volume of customer requests through Salesforce. Supported client onboarding and coordinated with internal teams to ensure timely resolution and continuity.

Managed 40–50 healthcare translation projects simultaneously, coordinating clients, translators, proofreaders, and internal teams to deliver accurate work on schedule. Served as primary client contact, communicating timelines and managing expectations.

Created social media content and marketing campaigns to increase brand awareness and community engagement. Supported recruiting initiatives through candidate communication, interview coordination, and employer branding.

Independently managed the organization's Facebook and Instagram presence by creating and publishing daily content. Planned and promoted community events and assisted with digital advertising campaigns across Google, Facebook, and Instagram.

Managed the Humans of Southern social media page independently by coordinating student interviews, scheduling photoshoots, and creating caption content for Instagram posts. Tracked social media engagement and audience insights to support content strategy.

Bachelor of Science in Business Administration and Management from Southern Adventist University.