Open to opportunities

Hadi Saffour

@hadisaffour

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Global Account Manager driving revenue growth through strategic sales and digital solutions.

Canada

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What I'm looking for

I seek a role where I can lead strategic accounts, drive digital adoption and revenue growth, collaborate cross-functionally, and contribute to innovation and process optimization.

I am a results-driven Global Account Manager with a strong background in strategic account management, business development, and digital transformation. I have a proven track record of driving revenue growth — including managing high-value portfolios that achieved 120%+ year-over-year growth — and implementing digital adoption initiatives to improve customer experience and operational efficiency.

I excel at building long-term client relationships, leading cross-functional teams, and optimizing processes through data-driven strategies and innovative digital solutions. I am passionate about delivering high-value solutions that align with corporate objectives and contributing my expertise to organizations that prioritize innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Global Business Development

Current

Hapag-Lloyd

Nov 2023 - Present (2 years 1 month)

Spearheaded digital adoption and process automation initiatives to enhance operational efficiency and customer engagement; partnered with regional digital teams and led trainings to increase digital tool adoption and reduce manual interventions.

Account Management Digital Transformation Customer Training CRM Process Automation Sales Strategy Contract Negotiation

Senior Business Development

Hapag-Lloyd

Oct 2021 - Nov 2023 (2 years 1 month)

Managed a high-value portfolio and delivered 120%+ year-over-year revenue growth by developing tailored sales strategies, acquiring three major global accounts annually, and improving cross-team collaboration to raise service quality.

Business Development Key Account Management Sales Strategy Market Expansion Customer Retention Competitive Analysis Cross Functional Collaboration Revenue Growth

Import Sales Manager

United Oceans Logistics Services

Oct 2020 - Oct 2021 (1 year)

Led a sales team of four to drive import sales growth by optimizing pricing and outreach strategies, building strategic partnerships that increased customer retention by 20%.

Team Leadership Pricing Strategy Partnership Development Customer Retention Sales Planning Account Management Outreach

Senior Sales Representative

Maersk Line

Apr 2016 - Oct 2019 (3 years 6 months)

Generated significant revenue growth through tailored sales strategies and managed special cargo operations as Special Cargo Focal Point for Saudi Arabia, driving double-digit growth in specialized shipments.

Sales Strategy Account Management Contract Negotiation Revenue Growth Customer Experience

External Sales Executive

Maersk Line

Apr 2014 - Apr 2016 (2 years)

Built strong customer relationships and drove business development and contract negotiations to achieve significant sales growth by identifying and capitalizing on market opportunities.

Client Relations Business Development Contract Negotiation Sales Growth Cross Functional Collaboration Customer Service

External Sales Executive

Safmarine

Jul 2013 - Apr 2014 (9 months)

Managed client relationships and developed tailored logistics solutions to meet customer needs, strengthening market presence and increasing revenue through strategic account acquisition.

Client Management Customer Acquisition Revenue Growth Customer Service Strategic Sales Relationship Building

Customer Service Representative

CMA CGM

Sep 2012 - Jul 2013 (10 months)

Delivered prompt customer service, resolved inquiries to ensure satisfaction, and collaborated with cross-functional teams for timely order and shipment processing to improve customer retention.

Customer Service Order Processing Client Communication Retention Shipment Tracking

Vessels Planner

CMA CGM

Oct 2009 - Aug 2012 (2 years 10 months)

Managed vessel schedules and coordinated with port authorities and agents to optimize cargo flow and space allocation, improving planning efficiency and reducing operational delays.

Vessel Planning Scheduling Port Liaison