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Hadar Nachum

@hadarnachum

Program and operations leader at CrowdStrike who reduced COGS by 20% through strategic planning and operational execution.

United States

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At CrowdStrike, I partnered with the SVP of Engineering to support strategic planning and global program execution across a 600+ person organization. I led the Annual Operating Plan and workforce planning, contributing to strategic efficiencies that reduced COGS by 20%.

I also championed AI solutions to improve organizational visibility and helped transform manual budgeting, professional development, and promotion workflows into automated, data-driven systems.

At Sapiens, I led global cross-functional initiatives that increased delivery efficiency by 30% and reduced project costs by 20%. I guided software and professional services projects from inception through implementation, aligned with customer requirements.

Earlier, at Itamar Medical, I implemented sales and customer success KPIs and consolidated data to report on regional sales performance and customer satisfaction. At Ernst & Young, I directed cybersecurity advisory projects and improved resource utilization and billable hours by 35% within the first year.

Experience

Work history, roles, and key accomplishments

Senior Program Manager Product & Engineering Operations

CrowdStrike

Jan 2025 - Jan 2026 (1 year)

Strategic partner to the SVP of Engineering, driving operational rhythm, strategic planning, and global program execution for a 600+ person organization. Led annual operating plan and workforce planning, reducing COGS by 20%.

Strategic Planning OKR Alignment Workforce Planning Cross functional Leadership Risk Mitigation AI Adoption Process Transformation Budget Management Data Analysis Executive Communication

Program Manager PMO

Sapiens

Jan 2021 - Jan 2025 (4 years)

Led global cross-functional initiatives to enhance service delivery and profitability, achieving a 30% increase in delivery efficiency and a 20% reduction in project costs. Orchestrated high-value software and professional services projects.

Program Management Cross functional Leadership Resource Allocation Budget Planning Process Standardization Customer Partnership Strategic Planning

Business and Customer Operations Analyst

Itamar Medical

Jan 2020 - Jan 2021 (1 year)

Optimized sales and customer success operations through data-driven reporting and process engineering. Implemented KPIs, designed battlecards, and consolidated data to improve client retention.

Sales Operations Customer Success KPI Implementation Process Engineering Business Intelligence Salesforce Data Analysis Customer Retention

Manager Projects and Operations

Ernst & Young

Jan 2012 - Jan 2017 (5 years)

Directed a global portfolio of cybersecurity advisory projects and managed large-scale resource allocation strategies. Increased resource utilization and billable hours by 35% and reduced service delivery time and costs by over 50%.

Portfolio Management Resource Strategy Client Engagement Billing Invoicing Process Optimization Automation Executive Briefings

Project Manager PMO

IBM

Jan 2010 - Jan 2012 (2 years)

Managed large-scale enterprise service delivery projects for public and private sector customers. Reimagined the billing filing system, resulting in a 70% decrease in invoicing and revenue recognition processing time.

Enterprise Delivery Customer Insights Revenue Operations Billing Systems Process Improvement