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Biancka Donaldson

@bianckadonaldson

Leader | Senior Project Manager | PMO | Strategic Execution | Operational Growth & Excellence

Strategic Operations and Project Leader with 10+ years of experience driving governance, delivery excellence, and operational rigor across large-scale, multi-project initiatives. Proven in scaling enterprise initiatives, standardizing methodologies, and managing program-level projects. Experience aligning executive stakeholders, cross-functional and vendor teams, and global resources to deliver complex deliverables with transparency, accountability, and measurable results.

Experience

Work history, roles, and key accomplishments

Project Manager

TTEC

Mar 2026 - Jun 2026 (3 months)

Managed Smartsheet dashboards and workflows to track customer service disruptions, acted as cross-functional liaison between operations, IT, and client stakeholders, and analyzed incident data to drive process improvements.

Smartsheet Data Analysis Process Improvement Stakeholder Management Cross Functional Collaboration Incident Management Customer Experience Project Management

Business Project Manager

Optimum

Apr 2025 - Mar 2026 (11 months)

Facilitated executive alignment on integration strategy, led globally distributed cross-functional teams, coordinated delivery with internal teams and external vendors, and developed project documentation and reporting.

Project Management Stakeholder Management Vendor Management Risk Management Reporting Cross functional Leadership Team Coordination Documentation

Senior Project Manager

Gelbgroup Consulting

Oct 2022 - Apr 2025 (2 years 6 months)

Reported directly to VP of Development as sole PM, transformed the Development Department into a scalable organization, and built governance frameworks and reporting that increased throughput by 25%.

Project Management Governance Portfolio Reporting SharePoint Microsoft Copilot AI Tools Automation Capacity Planning Risk Management Change Control RAID Financial Analysis Stakeholder Management

Program Manager

Zendesk

Mar 2021 - Oct 2022 (1 year 7 months)

Spearheaded company-wide rollout of Asana as a portfolio and work management platform, built governance and reporting structures, and partnered with senior leaders to optimize portfolio throughput.

Asana Portfolio Management Change Management Governance Reporting Executive Communication Resource Management Project Management

Senior Project Manager

Yardi Systems

Jan 2017 - Mar 2021 (4 years 2 months)

Partnered with executive stakeholders at Greystar to manage scope and dependencies across concurrent portfolio initiatives, led multimillion-dollar client portfolios, and directed resolution of high-risk escalations.

Project Management Stakeholder Management Portfolio Management SaaS Implementation Escalation Management Documentation Governance Risk Management

Senior Project Manager

AT&T

May 2014 - Jan 2017 (2 years 8 months)

Directed complex multimillion-dollar wireline infrastructure projects using a structured delivery methodology, led cross-functional teams, and collaborated with vendor partners to deliver projects on time and within scope.

Project Management Infrastructure Vendor Management Cross functional Leadership Stakeholder Alignment Compliance Digital Delivery Methodology