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Habtamu Gedefaw

@habtamugedefaw

Retail Experience Representative at SafaricomEthiopia, serving customers and using CRM, G2, OP, and CM.

At SafaricomEthiopia, I work as a Retail Experience Representative (Customer Service) under the SnD department. I handle customer service and sales, and use CRM, G2, OP, and CM.

Previously, I worked as a Distribution Sales Agent at Phoenix TelecomS.C., selling SIM cards, activating services, and responding to customer inquiries. I also completed industrial engineering training at QuadrantApparelGroup and an internship at EverestApparelPLC, where I supported production workflows, quality control, and technical operations.

Experience

Work history, roles, and key accomplishments

Current

Retail Experience Representative

Current

Safaricom Ethiopia

Jan 2023 - Present (3 years 8 months)

Working as a Retail Experience Representative under the SnD department, handling customer service and sales. Developed communication, sales, and customer handling skills.

Communication Skills Sales Customer Handling CRM

Distribution Sales Agent

Phoenix Telecom S.C.

Sep 2022 - Jan 2023 (4 months)

Worked as a distribution sales agent, selling SIM cards, activating services, handling customer inquiries, and delivering quality customer service.

Sales Customer Service SIM Activation Communication Skills

Internship

Everest Apparel PLC

Jan 2022 - Dec 2022 (11 months)

Gained practical exposure to the apparel manufacturing sector, supporting industrial production workflows, quality control, and technical operations.

Apparel Manufacturing Quality Control Production Workflows Technical Operations

Management Trainee

Quadrant Apparel Group

Jan 2022 - Mar 2022 (2 months)

Completed a three-month industrial engineering internship and on-the-job training program at Quadrant Apparel Group within the Hawassa Industrial Park.

Industrial Engineering On The Job Training Career Development