Habiba Idris

I'm a customer service, sales, and telemarketing professional with over 6 years of remote work experience across moving services, insurance, disability advocacy, and retail. My career has been built around one core skill: making people feel heard and helped, whether I'm closing a sale, resolving a complaint, or guiding someone through a stressful process.

Most recently, at College Hunks Hauling Junk & Moving, I managed a high volume workload of 200–400 inbound and outbound calls per shift, providing accurate quotes, upselling premium services, and supporting customers across phone, email, and live chat all while maintaining strong conversion rates from inquiry to confirmed booking. Before that, at Premier Source LLC, I worked as a Lead Qualifier, using Readymode and Salesforce to manage a full sales pipeline, following up on warm leads and handing off qualified prospects to the closing team with complete context to reduce time-to-close. Earlier in my career, at Affordable Rent to Own, I ran outbound telemarketing campaigns using Vici Dial, consistently meeting and exceeding daily, weekly, and monthly sales targets through objection handling and persuasive, empathetic communication.

The role that shaped me most, though, was my two years at Citizens Disability, where I helped American citizens navigate SSI and SSDI benefit applications often during genuinely difficult periods in their lives. That work required strict HIPAA compliance for handling sensitive medical and financial information, and it taught me how to combine real empathy with careful, accurate documentation.

Across all these roles, I've become CRM-fluent comfortable working across Salesforce, Zoho, Readymode, Vici Dial, and Hunkware and skilled in high-volume call handling, live chat support, lead qualification, objection handling, and cross-channel customer communication (phone, chat, email).

I hold a Bachelor of Science in Microbiology from Kogi State University and a CRM Management certification. I'm genuinely interested in roles spanning customer service, sales, telemarketing, and virtual assistant work and I'm also exploring a long-term pivot into health-related fields, potentially pursuing a Master's degree abroad, given my academic background and the empathy driven customer support work I've done in health-adjacent spaces like disability benefits.

What I bring to any team is a rare mix: proven sales performance, technical CRM adaptability, high-volume reliability, and a genuinely people-first approach I care about the person on the other end of the call, not just the metric.