HABEEB OSENI
@habeeboseni
Remote Order Specialist improving e-commerce fulfillment accuracy and speed with customer-focused support.
NigeriaWhat I'm looking for
I’m a results-driven Remote Order Specialist with 3+ years managing high-volume order processing for US-based e-commerce, delivering a proven 99.5% accuracy rate and improving processing efficiency by 40% through workflow optimization. I handle end-to-end fulfillment lifecycle tasks with strong payment verification, inventory coordination, and returns management.
I also bring exceptional virtual customer support across international time zones, resolving inquiries via email/phone/chat and maintaining 95%+ satisfaction ratings. In prior roles, I strengthened customer retention and compliance through credit review and customer service, and I sharpened fast, deadline-driven communication as an Associate News Producer.
Experience
Work history, roles, and key accomplishments
Remote Order Specialist
Zonal Tool LLC
Mar 2023 - Present (3 years 4 months)
Processed 80+ orders daily with 99.5% accuracy and managed the end-to-end fulfillment lifecycle. Resolved customer inquiries and achieved 95%+ satisfaction, reducing processing time by 40% through workflow optimization.
Credit Review & Customer Service Officer
Philips Outsourcing Nigeria Ltd
Sep 2020 - Feb 2022 (1 year 5 months)
Reviewed 100+ loan applications daily while ensuring compliance with credit policies. Managed high-volume customer communications and improved retention by 50%.
Associate News Producer
News Central Television
Jan 2019 - Sep 2019 (8 months)
Produced daily news bulletins and coordinated cross-functional teams under tight deadlines.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
NYSC Certificate, National Youth Service
2017 - 2017
Completed the NYSC program in 2017.
Moshood Abiola Polytechnic
Higher National Diploma (HND), Mass Communication
2014 - 2016
Earned an HND in Mass Communication from Moshood Abiola Polytechnic between 2014 and 2016.
Computer Appreciation & Application (ICM)
Computer Appreciation & Application, Computer Appreciation & Application
Completed Computer Appreciation & Application training/course under ICM.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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