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Grace Ogunniyi

@graceogunniyi

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I’m a healthcare order & customer management specialist, turning high-volume orders into seamless delivery.

Nigeria

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What I'm looking for

I’m looking for a remote-ready healthcare/medical devices role where I can own end-to-end order management, coordinate cross-functional teams, and deliver proactive, compliant customer experiences using CRM and Excel tracking.

I’m an Order & Customer Management Specialist with 13 years of progressive experience in the healthcare and medical device sector. I manage high-volume order pipelines—handling more than 30 sales orders and up to 20 active purchase orders—from inquiry to delivery, with a focus on accuracy, timing, and proactive communication.

In my current role (Uni-Medical Healthcare Limited), I serve as the single point of contact for customers and sales representatives throughout the order lifecycle. I coordinate fulfillment across Sales, Finance, Procurement, Technical, and Logistics, maintain Microsoft Excel order-tracking dashboards for real-time visibility, and lead issue resolution to reduce inbound inquiry volume and protect customer confidence.

I also strengthen compliance and smooth operations by managing critical shipping and import documentation with the procurement team, including customs clearance files for local and international healthcare equipment deliveries. Previously, I led end-to-end customer service and operations at Coscharis Medical and Foods Limited, supported quotations and CRM recordkeeping, collaborated on workflow improvements, and trained junior team members on customer service protocols and order management processes.

Experience

Work history, roles, and key accomplishments

Current

Order & Customer Management Specialist

Current

Uni-Medical Healthcare Limited

Jan 2025 - Present (1 year 5 months)

Managed an average of 30 sales orders daily from inquiry and quotation through to delivery, ensuring accuracy and proactive customer updates. Coordinated up to 20 active purchase orders per day with international suppliers and freight forwarders while maintaining compliant shipping and import documentation.

Order Management Customer Relationship Management Purchase Order Management Customs Documents Cross Functional Collaboration Customer Communications

Customer Service & Operations Executive

Coscharis Medical and Foods Limited

Jan 2018 - Jan 2024 (6 years)

Led end-to-end customer service operations across multiple channels, handling order processing, product inquiries, and after-sales support for healthcare and medical equipment clients. Managed quotations and CRM records, coordinated suppliers and logistics for on-time delivery, and generated order-performance reports to improve workflows.

Customer Service Order Processing After Sales Support

Front Desk & Administrative Support

Coscharis Medical and Foods Limited

Jan 2012 - Jan 2017 (5 years)

Managed front-office operations as the primary point of contact for customers and business partners, coordinating correspondence, meeting schedules, travel logistics, and administrative workflows across departments. Maintained accurate records and filing systems while supporting tender documentation, quotations, and regulatory compliance.

Administrative Coordination Compliance Documentation

Education

Degrees, certifications, and relevant coursework

Coursera

Course Certificate, Customer Relationship Management (CRM)

Completed a course in Customer Relationship Management fundamentals via Coursera. Built practical CRM knowledge to support customer service and engagement.

National Institute of Management (Chartered)

Professional Member (Chartered), Management

Professional member of the National Institute of Management (Chartered). Indicates ongoing professional affiliation in management.

Coursera

Course Certificate, Customer Service

Completed a course in Customer Service Fundamentals via Coursera. Focused on core customer support practices and service delivery.

Coursera

Course Certificate, CRM (HubSpot)

Completed the Introduction to CRM with HubSpot course via Coursera. Gained practical CRM skills using the HubSpot platform.

Coursera

Course Certificate, Technical Support

Completed a Technical Support Fundamentals course via Coursera. Developed baseline technical support concepts relevant to troubleshooting and assistance.