Gwanmesia Nabila
@gwanmesianabila
Bilingual customer support professional with 3+ years delivering fast, empathetic omnichannel service and retention.
CameroonWhat I'm looking for
I’m a customer-focused professional with 3+ years in customer service across retail, travel, and education. I handle calls, live chat, email, and WhatsApp Business with empathy and speed, always aiming to resolve issues quickly and keep customers coming back.
In remote tutoring, I deliver 1-on-1 English lessons to international students through chat, calls, and video. I manage scheduling, feedback, and student support, adapting my communication to different cultures and learning needs.
I’ve also managed customer orders, complaints, and retention in fast-paced environments—responding to travel inquiries via phone, email, and WhatsApp, creating marketing content in Canva, and maintaining strong client communication. As a restaurant owner and manager, I handled daily operations for 50+ customers, managed payments and staff coordination, and built loyalty through consistent problem-solving.
Experience
Work history, roles, and key accomplishments
Deliver 1-on-1 English lessons to international students via chat, calls, and video. Manage scheduling, feedback, and student support.
Restaurant Owner & Manager
[Your Restaurant Name]
Jan 2022 - Jan 2025 (3 years)
Manage daily restaurant operations and customer service for 50+ customers daily. Handle complaints, orders, payments, and staff coordination to build customer loyalty.
Project Team Member
SOLOMON TANDENG MUNA FOUNDATION
Support humanitarian project activities and community outreach. Communicate with beneficiaries via calls and field visits and coordinate logistics and documentation for project delivery.
Marketing and Communication Manager
Travel Agency
Respond to customer inquiries via phone, email, and WhatsApp regarding travel packages. Create marketing content on Canva and manage client communication through follow-ups.
Education
Degrees, certifications, and relevant coursework
Higher Institute of Technology, Business And Management Science
Bachelor of Project Management, Project Management
Completed a Bachelor degree in Project Management at Higher Institute of Technology, Business And Management Science.
Availability
Location
CameroonAuthorized to work in
Job categories
Skills
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