Open to opportunities

Gustavo SOLIS-MOYA

@gustavosolismoya

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Experienced publishing support specialist with a background in film production.

Costa Rica

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What I'm looking for

I seek a dynamic role that allows me to leverage my skills in publishing and film production while fostering creativity and collaboration.

I am a dedicated professional with extensive experience in publishing support and film production. My recent role as a KEP/P2K CS Specialist at Amazon involved providing exceptional customer support for Kindle publishing platforms, where I honed my skills in troubleshooting and process improvement. I take pride in my ability to manage complex escalations and foster strong relationships with stakeholders, ensuring a premium service for content providers.

With a solid foundation in film production, I have also served as an Artistic Director and Co-Producer for various international film festivals, where I was responsible for curating films, managing budgets, and building partnerships. My passion for storytelling and attention to detail have driven my success in both the publishing and audiovisual sectors, allowing me to contribute to projects that resonate with diverse audiences.

Experience

Work history, roles, and key accomplishments

KEP / P2K CS Specialist

CRI AMAZON Support Services Costa Rica SRL

Jan 2022 - Jan 2023 (1 year)

Provided customer support for Amazon's publishing platforms, assisting content providers with issues related to Kindle Enterprise Publishing and Publish to Kindle. Ensured a premium service experience in multiple languages while collaborating with various teams.

Customer Support Kindle Publishing Team Collaboration Technical Troubleshooting Process Improvement Data Analysis Communication Skills Localization

Catalog Specialist I

Kindle Content Quality Operations

Jan 2020 - Jan 2021 (1 year)

Executed post-publishing eBook revisions and corrections, ensuring high-quality audits and checks. Managed interactions with various stakeholders and handled complex tickets effectively.

EBook Revisions Audit Stakeholder Management Data Analysis Communication Skills Process Improvement Team Collaboration Problem Solving

Artistic Director and Co-Producer

CRITERIO AMBIENTAL FILM FEST

Jan 2009 - May 2013 (4 years 4 months)

Oversaw the artistic direction and production of the International Environmental Film Festival, managing relationships with film vendors and stakeholders while curating film selections and defining program objectives.

Film Production Art Direction Stakeholder Management Budgeting Fundraising Film Curation Communication Skills Negotiation Program Development Event Management

General Production Assistant

RENCONTRES INTERNATIONALES

Jan 2008 - Feb 2008 (1 month)

Assisted in the general production of international art events, providing support to artists and managing relations with venue administrators.

Event Production Artist Support Event Management Communication Skills Team Collaboration Problem Solving Organizational Skills

Founder and Director

LIGHTBULB – LA LAMPADINA

Feb 2002 - Jun 2007 (5 years 4 months)

Founded and directed an indie production company, producing the feature film 'RIPARO' which was selected for the Berlinale. Managed all aspects of production including budgeting, filming, and editing.