GSGurmeet Singh
@gurmeetsingh
Ambitious customer care executive
IndiaWhat I'm looking for
I am an ambitious, adaptable, and self-motivated professional with experience in customer care and project management. I excel at managing intense work environments, utilizing strong interpersonal communication skills.
My background includes roles in marketing and engineering, where I leveraged my problem-solving abilities to achieve business goals. I have worked as a customer support executive, marketing manager, and engineer, with achievements including improving customer satisfaction rates, reducing call handling time, and generating qualified leads.
I possess excellent communication skills, a self-motivated problem-solving attitude, and numeracy and analytical skills. I am proficient in IT skills and have a strong educational background in civil engineering.
Experience
Work history, roles, and key accomplishments
Customer Support
TaskUs India
Sep 2023 - Present (1 year 9 months)
Resolved customer inquiries, reduced call handling time by 25%, and achieved 98% customer satisfaction
Customer Support
Teleperformance India
Apr 2023 - Sep 2023 (5 months)
Resolved technical issues, guided customers, and used technical skills to explain complex issues
Marketing Manager
M/S. A R PAN Maternity and General Hospital
Oct 2020 - Apr 2023 (2 years 6 months)
Conducted market research, generated leads, and assisted in documentation processing
Site Engineer
M/S. Hi Tech Engineer’s and Contractors
Aug 2015 - Mar 2020 (4 years 7 months)
Worked on building structures, created work profiles, and executed drawings
Education
Degrees, certifications, and relevant coursework
Cyber Defence Intelligence
Certification, Information Technology
2020 - 2020
Completed a certification as a Certified Information Technology Expert, enhancing skills in cybersecurity and technical support.
Haryana College of Technology and Management
Bachelor of Technology, Civil Engineering
2012 - 2016
Completed a Bachelor of Technology in Civil Engineering, focusing on the principles of engineering, design, and construction management.
Government Model Sanskriti Senior Secondary School
Higher Secondary, Science
2011 - 2012
Completed higher secondary education with a focus on science and mathematics, preparing for further studies in engineering.
Government Model Sanskriti Senior Secondary School
Secondary School, General Studies
2009 - 2010
Completed secondary education, laying the foundation for advanced studies in science and engineering.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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