SMSudalai Muthu
@sudalaimuthu
Civil engineer with strong customer service and project management skills.
IndiaWhat I'm looking for
I am a dedicated civil engineer with a Bachelor’s degree from Anna University, Chennai, where I graduated with a 65% score. My academic journey has equipped me with a solid foundation in engineering principles, particularly in project planning and design, as evidenced by my main project on the use of rice husk ash as a partial replacement for cement concrete.
In addition to my academic background, I have gained valuable experience in customer service assurance roles across various companies, including ACE-Services and TelePerformance. Over the past two years, I have honed my skills in communication and problem-solving while ensuring customer satisfaction in fast-paced environments. I am a fast learner and a hard worker, always eager to embrace new challenges and opportunities for growth.
Experience
Work history, roles, and key accomplishments
Customer Service Assurance
K-serve BPO
Jul 2020 - Dec 2021 (1 year 5 months)
Worked as Customer Service Assurance (CSA) post in the data entry process for Cogoport company. Responsible for accurate and efficient data input.
Customer Service Assurance
TelePerformance
Sep 2018 - Jun 2019 (9 months)
Worked as a Customer Service Assurance (CSA) post in the Bajaj process. Developed strong communication and customer handling skills.
Customer Service Assurance
ACE-Services
Jan 2018 - Aug 2018 (7 months)
Worked as a Customer Service Assurance (CSA) post in the Onida process. Gained experience in customer support and service delivery.
Education
Degrees, certifications, and relevant coursework
VV College Of Engineering
Bachelor of Engineering, Civil Engineering
2013 - 2017
Grade: 65 %
Completed a Bachelor of Engineering in Civil Engineering. Gained foundational knowledge in civil engineering principles and practices.
Little Flower Matric. Hr. Sec. School
Higher Secondary Certificate, General Studies
2011 - 2013
Grade: 76.5%
Completed Higher Secondary Certificate (H.S.C.) education. Achieved a strong academic performance during this period.
Little Flower Matric. Hr. Sec. School
Secondary School Leaving Certificate, General Studies
2008 - 2011
Grade: 78.8%
Completed Secondary School Leaving Certificate (S.S.L.C.) education. Demonstrated consistent academic achievement.
Availability
Location
IndiaAuthorized to work in
Job categories
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