Gurbaksh singh

I am a business leader with 7+ years of experience owning P&L, vendor management, customer success, and multi-site operations across SaaS and logistics. I have a proven record of delivering sustained revenue growth, cost optimization, and operational excellence while scaling teams and processes.

At NoBroker I led the Packers & Movers vertical with full P&L responsibility, improving margins from 14% to 19%, raising fulfillment rates, and reducing cost-per-order by 30% through vendor allocation and SLA improvements. I also reduced customer detractors from 35% to under 10% by redesigning vendor governance and implementing tech-led partner monitoring.

I scaled NoBrokerHood from founding operations to a nationwide product presence, growing the ops team from 20 to 600, delivering 250% MAU growth, achieving ₹80L+ MRR from monetization, and maintaining under 1% churn through strong customer success and product collaboration. I launched innovations like a WhatsApp Control Tower and gamification for guard adoption to drive engagement.

Earlier experience includes operations and process exposure at Reliance Industries. I am recognized for building high-performing teams, launching scalable growth initiatives, and executing strategic partnerships that deliver measurable business impact.