Gulnara Chalayeva
@gulnarachalayeva
Personal Banker dedicated to building lasting customer relationships through compliant, customer-first service.
United StatesWhat I'm looking for
I’m a Personal Banker focused on building long-lasting customer relationships while promoting products and services that truly help clients reach their goals. I always place the company’s safety and policy standards first, and I secure accountable, career-focused work that lets me translate my skills and training into real results.
My experience also includes manager and supervisor roles where I delivered excellent customer satisfaction through training, mentoring, performance management, and strong inventory control. I’ve handled customer and patient concerns calmly and professionally, from resolving complaints and registering patients with insurance to pharmacy technician work preparing prescriptions and maintaining safe, compliant operations.
Experience
Work history, roles, and key accomplishments
Built long-lasting customer relationships and promoted banking products and services. Processed transactions and set referral appointments with business partners to support customer goals.
Store Manager
M&Y Design
Jun 2021 - Jul 2022 (1 year 1 month)
Led store operations by training, mentoring, and providing feedback to help the team meet sales goals. Managed performance (including coaching and counseling), monitored inventory levels, and maintained high customer satisfaction through service.
Lead Receptionist
Clarkson Eye Care
Jan 2021 - May 2021 (4 months)
Resolved customer complaints, greeted and directed visitors, and registered patients in a timely manner. Worked with insurance and supported scheduling and insurance-related workflows to ensure smooth front-desk operations.
Supervisor of Professional Services
Jul 2017 - Nov 2019 (2 years 4 months)
Supervised professional services by maintaining inventory, handling office open/close processes, and ensuring patient contact information stayed up to date. Managed training for new hires and instructed patients on contact lens care, calmly resolving complaints and scheduling appointments.
Certified Pharmacy Technician
Walgreens
Apr 2014 - Jun 2017 (3 years 2 months)
Processed and prepared prescriptions by recording and filing physician orders and entering prescription details into the system. Counted, poured, weighed, measured, and sometimes mixed medication while maintaining a safe, clean, compliant pharmacy and accurate records.
Education
Degrees, certifications, and relevant coursework
Jefferson Community and Technical College
Pharmacy Technician, Pharmacy Technician
2014 - 2016
Completed pharmacy technician training at JCTC from 2014 to 2016.
Seneca
High School Diploma, High School
Earned a high school diploma in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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