Open to opportunities

Gul Hameed

@gulhameed

Message

I streamline healthcare operations through patient support, EMR management, and scheduling.

Pakistan

Message

What I'm looking for

I'm looking to support healthcare teams by improving patient coordination, scheduling, EMR documentation, and clinic workflows while contributing to efficient, HIPAA-compliant patient care.

I'm supporting healthcare clients at Winning Assistants, managing scheduling, documentation, intake, EMR updates, and HIPAA-compliant patient communication for a major U.S. prosthetics and orthotics provider.

Previously at VCPK, I managed Enhanced Care Management outreach for 175 assigned patients and ongoing follow-ups for 40 enrolled members while supporting clinics across cardiology, ophthalmology, primary care, and gastroenterology. I've also coordinated telemedicine services at Nao Medical, including appointments, insurance eligibility, patient retention, and payment collection, using EMR and CRM platforms to keep care teams organized.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Winning Assistants LLC

May 2025 - Present (1 year 4 months)

• Delivering admin and ops support to healthcare client, improving workflow.
• Handling scheduling and documentation for one of the largest U.S. prosthetics & orthotics provider.
• Taking inbound/outbound calls for multiple offices, assisting patients across states.
• Handling patient inquiries via text, email, and calls in a HIPAA-compliant manner.
• Managing intake, EMR updates, and patient coor

Sales Administration Patient Outreach Customer Service

Patient Delight Associate

Nao Medical

Mar 2025 - Apr 2025 (1 month)

• Worked with the Telemedicine Team to coordinate virtual healthcare services.
• Scheduled tele-visit appointments to ensure patients receive timely consultations.
• Ensured patients are seen for lab result discussions, symptom evaluations, and other medical needs.
• Handled warm leads to retain patients and promote continued care.
• Checked insurance eligibility to confirm coverage for telemedici

Patient Scheduling Sales Health Insurance HIPAA Care Gaps Customer Retention Stripe Outbound Office 365 Google Workspace Waystar Deductibles Patient Support Patient Counseling Patient Satisfaction

Client Support Manager

VCPK

May 2022 - Mar 2025 (2 years 10 months)

• Case Manager for Enhanced Care Management (ECM) program at a California-based Medical Group, managing outreach to 175 assignment patients and provided ongoing follow-ups to 40 enrolled patients. Ensured enrolled members receive comprehensive support to address their healthcare and well-being needs.
• EMR proficiency: eCW, gGastro, Nextech, Epic, Athena Health
• Excellent knowledge of Patient Cha

Lead Generation Specialist

Prius International

Jan 2024 - Mar 2024 (2 months)

• Worldwide (USA, Canada, Europe & Australia) Marketing research.
• B2B sales via cold calling and email communications with clients.
• Making the use of Apollo to generate leads.
• Providing quotations to several businesses.
• Working as a team to find the solutions and achieve target.

Sales Lead Generation

Insurance SDR

VCPK

Jan 2022 - May 2022 (4 months)

• Conducted B2B and B2C outbound calls for lead generation on Employee Benefits Insurance, real
estate, and educational projects across the USA and Canada.
• Engaged business owners and HR managers to promote client services and schedule appointments.
• Managed customer feedback, concerns, and complaints through email communication.
• Trained new outbound resources on diverse projects.
• Provide