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Fatima Zohra k

@fatimazohrak

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Patient Scheduling Coordinator at PRACTISCALE handling patient intake and coordinating 20–30 appointments daily.

Pakistan

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At PRACTISCALE, I handle patient intake, follow-ups, and appointment scheduling for U.S. healthcare patients. I coordinate 20–30 appointments per day and document required information in EMR/CRM systems.

Previously, as a Virtual Assistant / Setter at HAREX, I handled inbound and outbound calls, qualified leads, and scheduled appointments. I used GoHighLevel to update lead records and document call outcomes.

Experience

Work history, roles, and key accomplishments

Current

Patient Scheduling Coordinator

Current

Practiscale

Jan 2025 - Present (1 year 8 months)

Managed 40–60 patient interactions daily, handling appointment scheduling, patient intake, follow-ups, and inquiries for U.S. healthcare patients. Scheduled and coordinated 20–30 appointments per day, ensuring accurate provider, patient, and appointment details.

Patient Intake Appointment Scheduling EMR CRM Patient Communication Follow up Data Entry Confidentiality ECW Athena Epic ModMed Practice Fusion

Virtual Assistant / Setter

Harex

Jan 2024 - Jan 2025 (1 year)

Handled 60–80 inbound and outbound calls per day, responded to customer and prospect enquiries, and maintained a friendly, professional phone manner. Qualified leads using structured conversations and scheduled an average of 3-5 appointments per day through consistent follow-up.

Inbound Calls Outbound Calls Phone Support Lead Qualification Appointment Scheduling CRM GoHighLevel Data Entry Follow up Issue Triage

Education

Degrees, certifications, and relevant coursework

International Islamic University

Bachelor of Science, Media and Mass Communication

2019 - 2023

Activities and societies: Active involvement in media society; planned and executed media campaigns, seminars, and university-level events; secured 2nd position in a documentary production competition.

Pursued a Bachelor of Science in Media and Mass Communication, engaging in documentary and short film projects and earning a distinction in the media department.