Laraib Ayesha

Managed high-volume scheduling for multiple providers including appointment booking, rescheduling, and cancellations while maintaining HIPAA compliance. Coordinated patient communication and clinic workflows using Athena (athenahealth EMR) to support daily operations.

Supported a cardiologist during telemedicine by managing electronic health records and maintaining accurate remote documentation. Prepared pre-visit chart screens, supported lab orders and confirmations, and worked in EMR (Advanced MD).

Supervised remote laboratory operations by ensuring adherence to U.S. healthcare regulations and laboratory quality standards. Managed quality assurance processes, reporting, staff training, and laboratory stock through coordinated remote collaboration.

Managed care gaps for quality measures including cancer screening, diabetes care, and well-child visits. Used insurance provider portals to review care gap reports and analyzed reporting data in CSV/Excel to track identifiers, due measures, and deadlines.

Coordinated patient care by managing patient records in Elation EMR, scheduling appointments, and maintaining comprehensive clinical notes. Reviewed provider messages for timely follow-up and supported documentation exchange by faxing required materials.

Handled administrative patient support functions including payment postings and statement verification for accuracy and efficiency. Collaborated with rheumatology specialists and supported work in eClinicalWorks and NextGen EMR while resolving difficult customer queries.

Provided mental health support by encouraging self-care strategies and using established intervention protocols for potential self-harm or suicide risk. Delivered psychoeducational presentations and maintained accurate documentation in EMR (Practice Q) to support continuity of care.

Streamlined EHR management and supported patient care through HIPAA-compliant medical data collection, appointment scheduling, and accurate documentation. Coordinated referrals and maintained well-organized medical records using EMR systems including AthenaOne.

Completed an M.Phil. in Microbiology at Abasin University.

Completed a B.Sc. (Honors) in Medical Laboratory Technology at the University of Health Sciences.