Gugulethu Ntuli

I am a customer-focused and detail-oriented professional with hands-on experience in contact centre operations, administration, and retail stocktaking. I resolve customer issues efficiently across phone, email, and chat while maintaining accurate records and handling escalations when needed.

My background includes processing orders and returns, operating retail scanning equipment for stocktakes, and managing student records and office coordination at a secondary school. I combine strong communication skills with solid data entry and information-processing abilities to support smooth operations.

I work well in fast-paced environments, collaborate effectively with teams, and am committed to delivering excellent service and improving processes through careful record management and problem-solving.