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Guerby D'HaitiGD
Open to opportunities

Guerby D'Haiti

@guerbydhaiti

Mid-level IT professional specializing in infrastructure, networking, and customer-focused support.

United States
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What I'm looking for

I’m looking to leverage and grow my IT knowledge—especially infrastructure, networking, and security—while staying customer-focused and aligned with the company’s bigger picture goals.

I’m a customer service focused tech enthusiast and a “CompTIA A+ certified Mid-level IT professional,” with 4 years of Project Management experience in the retail space. I’m known for my communication skills and my adaptable, quick English learning speed with premium results.

In my current role as a “Certification Senior Infrastructure Associate” (July 2024–Present), I apply the infrastructure and support knowledge I built through Google IT Support Specialization and the “Applying Project Infrastructure Associate Management in the Real World” capstone. Earlier, I served as an Infrastructure Intern (Feb 2022–July 2022) and completed the NPower Trainee program (Sep 2021–Jan 2022).

My training covers computer network configuration, TCP/IP, WIFI and SOHO, and security work focused on identifying and protecting against vulnerabilities. In hands-on lab work, I troubleshoot hardware and devices like printers, computers, laptops, and routers, and I support Windows operating systems plus mobile device configuration and application security support.

Experience

Work history, roles, and key accomplishments

NP

Infrastructure Intern

NPower

Feb 2022 - Jul 2022 (5 months)

Performed lab and support activities focused on home/business network setup, troubleshooting, and device security. Installed and supported Windows OS and resolved PC and mobile device issues, including application security support.

NP

NPower Trainee

NPower

Sep 2021 - Jan 2022 (4 months)

Built foundational skills in networking and device security through coursework and practical support activities. Worked on troubleshooting both hardware and software issues across computers and mobile devices.

NI

Nike Athlete

Nike

Aug 2019 - Oct 2021 (2 years 2 months)

Delivered customer and community support by coaching youth at events and providing phone and in-person assistance. Led daily retail operations in a team environment to ensure smooth store functioning and high-quality service.

Education

Degrees, certifications, and relevant coursework

Hofstra University logoHU

Hofstra University

Bachelor of Arts, Drama, RTVF, Linguistics, Computer Science

2014 - 2018

Earned a Bachelor of Arts at Hofstra University studying Drama, RTVF, Linguistics, and Computer Science.

Tech stack

Software and tools used professionally

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