Gretchen Duff

I'm the first point of contact for patient inquiries at CoxHealth, where I maintain accurate appointment records, respond to requests, and work with internal teams to resolve concerns efficiently.

I've provided compassionate, personalized care through Charlotte's Angels Home Care Services, Firefly, and Show Me Supports. My work includes medication administration, ADL assistance, patient safety, transportation, documentation, and helping people participate in their communities.

I support individuals with intellectual, physical, developmental, and mental health conditions while encouraging independence and building daily living, communication, and social skills.

I'm goal-oriented and organized, with experience in customer service, medical scheduling, clerical work, phone communication, and record keeping. I bring CPR, First Aid, Certified Medication Aide training, and a courteous approach to every interaction.