Open to opportunities

Gretchen Bester

@gretchenbester

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Reliable individual with strong customer service and time management skills.

South Africa

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What I'm looking for

I seek a dynamic role where I can leverage my customer service skills and grow professionally.

I am a dedicated and hardworking individual with a strong background in customer service and operational support. Over the past several years, I have honed my skills in various roles, including packaging assistance, bartending, and sales assistance. My experience at Fresh Ice has equipped me with the ability to manage product quality and customer relations effectively, ensuring that all orders are fulfilled accurately and in a timely manner.

In addition to my operational roles, I have also excelled in the hospitality sector as a bartender and waitress. I pride myself on my ability to create a welcoming atmosphere for guests, ensuring their needs are met and their experiences exceed expectations. My strong communication skills and adaptability allow me to thrive in fast-paced environments, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Sales Assistant

Current

Joey's Vleisprodukte

Jan 2024 - Present (1 year 7 months)

Provided excellent customer service by assisting with product inquiries, offering recommendations, and resolving concerns. Managed cash register operations, processed payments, and handled returns efficiently.

Customer Service Inventory Management Loss Prevention Product Knowledge Teamwork Opening & Closing Duties

Bartender

Private Bar

Jan 2024 - Dec 2024 (11 months)

Prepared and served a variety of alcoholic and non-alcoholic beverages, ensuring customer satisfaction. Managed cash transactions and operated a point-of-sale system, maintaining accurate financial records.

Bartending Point of Sale Inventory Management Fast Paced Environment Team Collaboration

Waitress / Hostess / Bartender

Susa Restaurant & Bar

Jan 2023 - Dec 2023 (11 months)

Accurately recorded orders and collaborated with team members to deliver exceptional food and beverage service. Maintained cleanliness and organization of dining areas, including tables, glassware, and storage areas.

Customer Service Order Taking Bartending Stocking Inventory Management Teamwork

Packaging & General Assistance

Fresh Ice

Jan 2017 - Dec 2023 (6 years 11 months)

Managed invoicing and financial aspects, ensuring accurate record-keeping and smooth operations. Responsible for packaging, weighing, and labeling products according to daily orders, maintaining high standards of quality and efficiency.

Invoicing Financial Management Packaging Quality Control Inventory Management Customer Relations

Education

Degrees, certifications, and relevant coursework

Smart learners Academy

National Senior Certificate, General Studies

2020 - 2020

Completed the National Senior Certificate with a focus on Business Studies, Tourism, Consumer Studies, Afrikaans HL, English FAL, and Mathematical Literacy. Developed foundational knowledge in various academic disciplines.