Open to opportunities

sharleen Hanslo

@sharleenhanslo

Customer-focused service professional and call-centre agent who drives bottom-line results through excellent guest care.

South Africa

Message

What I'm looking for

I’m looking to secure a stimulating, challenging role where I can utilize my knowledge and skills to add value, go the extra mile to ensure the remarkable is achieved, and grab opportunities to learn new things that broaden my skills.

I am a passionate, innovative, ambitious, and commercial thinker who understands the needs of the business and focuses on the bottom line at all cost. I bring a dedicated, hard-working approach with strong language skills, and I naturally engage with people to build great relationships. I can work independently with minimum to no supervision, while also valuing teamwork.

In customer-facing roles, I have consistently taken care of guests’ needs with accuracy in ordering and service—supporting both the guest and the company. I also contribute to events planning, train new staff, and ensure service standards are maintained through clear, reliable communication. Previously, as a call centre agent, I assisted customers with complaints and questions, provided product and service information, took orders, and processed returns.

I have also developed operational experience through roles including reception work and management responsibilities such as supervision of staff, cashing up and day-end processes, weekly wage support, and daily & monthly stock take. I am eager to learn, go the extra mile to ensure the remarkable is achieved, and secure a stimulating, challenging role where I can add value and broaden my current skills set.

Experience

Work history, roles, and key accomplishments

Current

Waitress

Current

Quay Four

Aug 2016 - Present (10 years 1 month)

Served guests and ensured accurate ordering to support customer satisfaction and business needs. Participated in the events planning team and trained new staff.

Corporate Trainer Guest Service Order Accuracy Event Coordination Customer Satisfaction Hospitality Operations

Call Centre Agent

Capita

Mar 2014 - Jul 2016 (2 years 4 months)

Assisted customers with complaints and questions, provided product and service information, and processed returns. Supported reservations by helping customers understand products and answers their queries.

Customer Support Complaint Handling Product Services Information Order Taking Returns Processing Reservation Support

Waitress

Ocean Basket

Nov 2008 - Feb 2014 (5 years 3 months)

Provided attentive guest service and ensured accurate ordering for guests and the company. Supported event planning and trained new staff.

Teamwork Guest Service Order Accuracy Event Coordination Corporate Trainer

Receptionist

Assist-U-Move

Aug 2008 - Oct 2008 (2 months)

Answered telephone inquiries, filed documents, and prepared quotes for a furniture removal business. Responded to email requests and supported day-to-day administration.

Prepare Quotes Email Communication Administrative Support

Waitron

Mugg & Bean

Feb 2003 - Apr 2008 (5 years 2 months)

Provided guest-focused service, ensured accurate ordering, and contributed to events planning. Trained new staff and was recognized as Waitron of the Year (2005).

Guest Service Order Accuracy Event Coordination Team Support Restaurant Operations Corporate Trainer

Manageress

Fisherman's Choice

Jan 2002 - Jan 2003 (1 year)

Supervised daily staff duties, handled cashing up and day-end processes, and calculated weekly wages. Managed daily and monthly stock takes and resolved customer queries.

Staff Supervision Cash Handling Day End Reconciliation Stock Control

Assistant Manager

Ardi's Pita and Burger

Oct 1997 - Nov 2001 (4 years 1 month)

Managed stock level replenishment, shift and staff management, and oversaw invoicing. Led daily and monthly stock takes, coordinated stock ordering, and supported staff training.

Shift Management Stock Ordering Invoicing Team Leadership Wages Support training coordination