Open to opportunities

gregory rodrigues

@gregoryrodrigues

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I deliver IT support, infrastructure consulting, and digital forensic investigations for businesses and legal cases.

Brazil

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What I'm looking for

I'm looking to contribute in information technology roles involving user support, infrastructure improvement, cybersecurity, and digital investigation, where I can implement practical solutions and strengthen information security.

I'm currently a local IT service provider through HIT Communications for Lubrasil – Lubrificantes, handling Tier 1 support, essential Tier 2 activities, infrastructure troubleshooting, and improvement recommendations.

Across Positivos+, Acesso Tecnologia, and Tríade Tecnologia, I've supported Service Desk operations and clients across industry, commerce, and offices. I implement and support workstations, servers, firewalls, cloud services, backups, Windows environments, Active Directory, and secure access practices.

As a freelance Digital Investigation and Computer Forensics Analyst and associate member of APECOF, I conduct digital evidence acquisition, forensic image analysis, OSINT research, fraud and cyber-incident investigations, and technical reporting for legal support.

Experience

Work history, roles, and key accomplishments

Current

Digital Investigation and Computer Forensics Analyst

Current

Freelancer

Sep 2025 - Present (11 months)

Conducted digital investigations and forensic analysis for private cases and legal support, including evidence acquisition, preservation, and analysis, and OSINT investigations.

Digital Forensics OSINT Kali Linux Wireshark Autopsy Evidence Analysis

Current

IT Service Provider

Current

HIT Communications

Jun 2024 - Present (2 years 2 months)

Provided local IT service for LUBRASIL, handling Tier 1 tasks and essential Tier 2 activities, including IT consulting for infrastructure improvement and troubleshooting.

IT Support Troubleshooting Infrastructure Consulting Firewalls Servers Cloud Services Backup Solutions

IT Support Analyst

Positivos+

May 2025 - Jan 2026 (8 months)

Provided IT technical support as a service provider for Raízen, assisting the company's Service Desk team.

IT Support Service Desk

IT Support and Infrastructure Analyst

Acesso Tecnologia

Jul 2024 - Apr 2025 (9 months)

Resolved IT infrastructure problems (levels 1 and 2), provided consulting for continuous improvement, and implemented equipment and software recommendations.

IT Support Infrastructure Troubleshooting Firewalls Servers Cloud Solutions

IT Support and Infrastructure Analyst

Tríade Tecnologia

Sep 2022 - Jul 2024 (1 year 10 months)

Provided field support (N1 and essential N2) and IT consultancy for small, medium, and large companies, including infrastructure improvement and troubleshooting.

Field Support IT Consulting Troubleshooting Firewalls Servers Cloud Services Backup

Self-Employed IT Technician

Self Employed

Nov 2021 - May 2022 (6 months)

Worked as a freelance IT technician providing technical support services.

IT Support Troubleshooting

Auxiliary Services for Passenger

Grupo Orbital

Sep 2018 - Mar 2020 (1 year 6 months)

Worked on the frontline of passenger service for LATAM Airlines at Congonhas Airport.

Customer Service Passenger Assistance

Technical Publication Assistant

Aeromaster Air Taxi

Mar 2018 - Jun 2018 (3 months)

Maintained control of internal and physical documentation systems, technical manuals, and publications, and interacted with ANAC for procedural monitoring.

Technical Publications

Administrative Attendant

ANAC's Regional Civil Aviation Office

Nov 2017 - Feb 2018 (3 months)

Provided clarifications to passengers regarding their rights and duties and registered complaints against airlines in accordance with ANAC resolution no. 400.

Customer Service Complaint Handling Regulatory Compliance

Intern/Administrative Assistant

Brazil National Agency of Civil Aviation (ANAC)

Apr 2013 - Mar 2017 (3 years 11 months)

Performed technical administrative tasks in the Certification and Inspections sector, advising the technical manager and inspectors in processing certification processes.

Administrative Support Certification Processes Regulatory Compliance