I've supported business applications at OneNeck IT Solutions / US Signal, improving Salesforce, Microsoft Dynamics 365 CE, and processes across sales, service, finance, HR, legal, and billing.
As a Salesforce Administrator and Release Manager, I moved projects from development through UAT into production with Gearset, resolved user issues, and delivered automated solutions using Microsoft Forms, SharePoint, and Power Automate. I also created documentation and trained users on application changes.
At Matrix Service Company, I administered cloud, on-premise, and Citrix-connected platforms; managed software upgrades and vendor support; and helped departments select technology to improve efficiency and automation.
Earlier, I managed acquisition and software deployment projects and built SharePoint business-process solutions, prototypes, workflows, and collaboration training. My graduate focus in organizational development informs how I work with stakeholders and support change.
