Greeshma Nair
@greeshmanair
Eager learner with hands-on experience, ready to innovate and achieve organization's goals.
IndiaWhat I'm looking for
As a dedicated finance professional with six years of experience in financial analysis and strategy, I have consistently demonstrated a strategic mindset, meticulous attention to detail, and strong analytical skills. In my current role as a Project Coordinator at ESDS Software Solutions Ltd, I orchestrate project schedules, lead productive meetings, and swiftly address technical obstacles. Collaborating closely with stakeholders and technical managers, I shape project planning sessions and streamline project operations to ensure meticulous documentation across all phases. Additionally, I generate detailed user and systems access reports, utilizing Excel for managerial insights into service and privileged account necessity and usage.
Previously, as a Billing Executive at ESDS Software Solutions Ltd, I prepared, verified, and processed invoices for sales/services rendered, achieving benchmark customer satisfaction results. I provided technical and billing support to retail customers, processed a high volume of invoices per month, and managed customer issues regarding invoices and payments.
Experience
Assistant Manager
Kotak Mahindra Bank
Supported customers, resolved queries and issues, handled customer inquiries, complaints, billing questions, and payment extension/service requests, effectively managed a high volume of inbound customer calls.
Billing Executive
ESDS Software Solutions Ltd
Prepared, verified, and processed invoices, collected on accounts, reached benchmark customer satisfaction results, provided 1st level of technical and billing support, supported the billing department, verified the validity of account discrepancies, managed customer issues regarding invoices and payments, processed refunds, carried out fraudulent checks, prepared reports, maintained records of un
Project Coordinator
ESDS Software Solutions Ltd
Orchestrated project schedules, led productive meetings, addressed technical obstacles, collaborated with stakeholders and technical managers, streamlined project operations, generated detailed user and systems access reports, formulated comprehensive patching schedules, maintained close alignment with Project Manager, implemented and managed project-specific databases, collected and managed proje
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