Greater Iboi

I’m a customer service professional who blends front-desk experience with strong tech fluency to deliver clear, empathetic support. I communicate confidently across email, chat, and phone, and I focus on solving problems quickly while keeping customer satisfaction high.

At Dollar Pharmacy in Abuja, I handled walk-in customer service as a front-desk cashier, then expanded into the customer assistant role. I guided customers on products, escalated and followed up on complaints, and maintained accurate transaction records with a strong attention to detail.

Previously, as a Computer Operator & IT Instructor with Uzyadic Computer Institute, I diagnosed hardware/software issues to reduce downtime and delivered structured training. I provided one-on-one troubleshooting and support, building patience and clear communication while managing lab schedules and progress records.

From 2023 to present, I work remotely as an AI Quality Evaluator & Customer Help-Desk Agent, assessing AI responses for accuracy, tone, and safety. I handle support tickets through email and chat, document flagged cases and quality scores, and stay consistent across time zones through disciplined, self-managed work.