At Concentrix, I handled customer interactions through chat, understood customer requirements, and provided appropriate assistance. I also assisted with concession-related requests and addressed customer concerns and queries.
Working on the Amazon LIT MU process gave me practical exposure to customer-facing operations. Through these interactions, I developed experience in customer handling, client interaction, and relationship-building.
I hold a Bachelor of Business Administration in Human Resource Management from Vinoba Bhave University. My training includes an Advance Diploma in Computer Application and an internship on Recruitment, Selection, Wages and Salaries.
