At Concentrix, I supported customers through chat and voice, addressing queries and working toward timely resolutions. I received the Best Associate Award in July 2024.
I used ticketing systems to document, track, and manage customer issues, and used Microsoft Excel to maintain and organize operational information and reports.
At Amazon, I supported customers in the North America region through chat and calls, managed support tickets, and followed established processes for issue tracking and resolution.
As a Project Intern at EXPETRONS, I researched project requirements and assisted with documentation and preparation of materials.
