Open to opportunities

ROSE-KATE AUDU

@rose-kateaudu

Message

Customer-focused administrative and banking professional improving customer satisfaction and operations.

Nigeria

Message

What I'm looking for

I seek a role where I can leverage my customer service and administrative experience to enhance customer satisfaction, streamline office processes, and grow into greater responsibility within a collaborative team.

I am a graduate with hands-on experience as a customer service representative at Ecobank and as an administrative assistant, skilled in client relations, record management, and office support. I consistently handle transactions, resolve customer issues, promote banking products, and educate clients on digital channels while maintaining accurate records.

I also supported office operations through scheduling, document preparation, and inventory management, and bring strong communication, problem-solving, leadership, and time-management skills. I am seeking a role where I can apply my organizational strengths to improve customer satisfaction and administrative efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ecobank Nigeria Ltd

Jan 2019 - Present (6 years 9 months)

Handled customer transactions and inquiries, maintained accounts and records, and resolved complaints to sustain high customer satisfaction while promoting digital banking and cross-selling products.

Customer Service Cash Handling Digital Banking Cross Selling CRM Communication

Administrative Assistant

Contact Semant Limited

Jan 2017 - Dec 2018 (1 year 11 months)

Provided administrative and clerical support including scheduling, correspondence management, document preparation, and office supplies coordination to ensure efficient office operations.