amen EDORH

I am a dedicated Technical Support Analyst with a passion for delivering exceptional customer service. My experience spans both international and local call centers, where I have honed my skills in communication, technical problem-solving, and call management. I thrive in stimulating environments where I can utilize my expertise to assist clients effectively.

During my tenure at Foundever India Pvt, I provided remote technical and sales support for international clients, managing issues related to mobile devices and operating systems such as Windows, Mac OS, and Linux. I am proficient in using tools like Service Now and Jira for ticket management, ensuring timely resolution of client concerns. My technical skills also include network interconnection and data transmission protocols, which I apply to troubleshoot and resolve complex network issues.

With a Bachelor’s degree in Accountancy and Management in progress, I am committed to continuous learning and professional development. I am fluent in French and have advanced proficiency in English, allowing me to communicate effectively with a diverse clientele. I am eager to bring my technical acumen and customer-centric approach to a new role where I can contribute to team success and enhance client satisfaction.