Grace Woodcraft

Performed administration duties using Microsoft Word, Excel, and Outlook, including receiving incoming telephone calls and taking messages. Coordinated and printed invoices, and arranged courier shipments.

Planned and undertook audits, ensuring they were carried out in line with company policies and timescales. Collated audit findings and made recommendations to rectify areas of non-compliance.

Scheduled virtual and face-to-face training sessions, ensuring all necessary resources were in place at the correct locations. Managed communication with both internal and external stakeholders.

Hosted and provided online virtual classroom customer support for virtual inspection events, similar to Zoom or Teams. Managed online customers in different rooms, covering welcome, ID checks, navigation, and assessment observation.

Answered inquiries through telephone and email communication, while maintaining and updating the customer database. Dealt with order inquiries and returns, ensuring a sense of urgency in responding to customer needs.

Performed administrative duties using MS Outlook, MS Excel, and Sage, including raising commercial invoices for shipments. Contacted customers via email and ensured items were received, collecting driver's signatures.

Participated in editorial shoots to build a portfolio and gain industry experience, collaborating with photographers, designers, and makeup artists. Engaged in catwalk events, including a choreographed hair and styling event at the Excel Centre.

Managed stock control and shelf replenishment, ensuring shelves were fully stocked with in-date products as part of a team. Operated as a cashier, providing a friendly welcome to customers, handling complaints, and managing the queuing system.

Attended St Gabriels School, Sandleford Priory from September 2015 to July 2017. Details about the specific field of study and degree obtained are not provided.

Attended Daneshill Preparatory School, Hook from September 2008 to July 2015. Details about the specific field of study and degree obtained are not provided.