Bianca Reusch

I'm the connection between Bonterra's platform and the nonprofit leaders who use it.
- Spot when a client's outgrown their current setup and help them see what more the platform can do
- Manage a portfolio of accounts at once, keeping renewal and upsell conversations moving
- Stay focused on one question with every client: what do they actually need, and are they getting it

At ModSquad, I handled digital engagement across multiple concurrent client accounts within a remote-first team.
- Deliver client engagement across phone, chat, and social media channels for multiple brands simultaneously
- Identify customer needs quickly and route them to the right resource or team
- Produce daily data-driven performance reports used to inform account strategy

At ARA-Government Services, I bridged market research and product strategy to drive new business opportunities forward.
- Identify new government contract opportunities through proactive market research
- Lead a web application development team, aligning project goals with stakeholder needs and company strategy
- Monitor emerging industry trends to surface new business opportunities that feed dire

I took some time off to grieve the loss of my little sister, but I am now eager and fully prepared to rejoin the workforce.

At Codeup, I supported aspiring developers through a live, cohort-based coding bootcamp.
- Guide cohort teams through Agile/Scrum methodology as they build real software projects
- Track student progress and manage grading and attendance systems to keep the program running smoothly
- Research emerging industry trends to help shape new course content and keep curriculum current

At Drone Forward, I led development for a nonprofit expanding drone technology access and certification pathways for underrepresented youth.
- Lead and manage a software development team using Agile methodology, delivering projects on time and aligned with company strategy
- Recruit, interview, and onboard development staff, training them on emerging technologies
- Plan work objectives directly wi

At Lighthouse Charter School, I maintained the school's website and provided ongoing technical support.
- Manage website functionality, appearance, and content to keep the site easy to use and up to date
- Provide technical support and implement updates as needed
- Collaborate with the team to develop and roll out new content areas on the site

Participated in Codeup’s Graduate Fellow program, supporting software development learning with a focus on customer communication and organization.

At NASA's Center for Advanced Measurements in Extreme Environments, hosted at UTSA, I worked alongside the Laboratory of Turbulence, Sensing, and Intelligence Systems on a Weather Research Forecast modeling project.
- Build Python-based tools to streamline conversion of research output files into a usable format
- Collaborate with mechanical engineering researchers to translate technical requireme

Built Python-based tools to streamline conversion of research output files into usable formats and collaborated with mechanical engineering researchers to translate technical requirements into working solutions. Worked on a weather research forecast modeling project at NASA’s Center for Advanced Measurements in Extreme Environments, hosted at UTSA.

Provided customer communication support in freelance server roles.

At Conduit Global, I handled high-volume phone-based technical support for one of the nation's largest telecommunications providers.
- Resolve customer inquiries related to phone, internet, and hardware setup, meeting sales and performance goals set by management
- Log and track customer interactions, transactions, and remedial actions in CRM systems
- Handle conflict resolution with frustrated cu

Studying communication with an eye toward how people actually make decisions, not just how messages get sent.

Studying communication with an eye toward how people actually make decisions, not just how messages get sent.

A fully-immersive, project-based, and intensive 22-week full-stack Java career accelerator that provides students with 670+ hours of expert instruction in software development.

Prepares students to design, implement, and secure computer networks. Students with this degree are able to install security software, monitor networks for security breaches, respond to cyber-attacks, and gather data and evidence to be used in prosecuting cyber-crime.

Certificate in Computer Forensics