Open to opportunities

Phi Duong

@phiduong

Message

I build data-driven technology solutions and improve operational workflows.

United States

Message

What I'm looking for

I'm looking for an opportunity to apply data analysis, information systems, and programming skills to improve technology access, operational processes, and decision-making.

I've supported dependable technology access at Kalamazoo Public Library, assisting 50+ patrons daily with computers, creative software, printing systems, Wi-Fi, and account issues.

At Amazon Fulfillment Center, I reviewed 140+ employee responses and developed workforce profiles for six roles to surface operational challenges, workload trends, and management concerns. At Bronson Center for Learning, I evaluated 100+ online procedures, streamlined onboarding tasks in Clinician Nexus, and processed 200+ affiliation agreements accurately.

I've also used Python, R, SQL, Excel, and machine learning to analyze data, including a credit risk prediction model that achieved 90% classification accuracy.

Experience

Work history, roles, and key accomplishments

Technology Intern

Kalamazoo Public Library

Oct 2025 - Jun 2026 (8 months)

Assisted 50+ patrons daily with public computers, creative software, printing systems, and Wi-Fi access in a high volume environment. Resolved hardware, software, and account access issues and maintained public workstations.

Customer Support Troubleshooting Hardware Software

Operational Strategy & People Analytics Extern

Amazon Fulfillment Center

Sep 2025 - Dec 2025 (3 months)

Reviewed 140+ employee responses to uncover recurring operational challenges and concerns. Developed workforce profiles for 6 roles and shared findings through reports and a final presentation.

Data Analysis Reporting And Presentations Workforce Analytics

Information Systems Intern

Bronson Center for Learning

Jun 2025 - Aug 2025 (2 months)

Evaluated 100+ online procedures and streamlined onboarding tasks within Clinician Nexus. Processed 200+ affiliation agreements using Legal Sifter and Contract Logix, ensuring accurate records.

Clinician Nexus Legal Sifter Process Improvement Data Entry

Technology Intern

Millennium Restaurant Group

Jun 2024 - Aug 2024 (2 months)

Managed 500+ monthly invoices and kept financial records accurate. Analyzed 80+ daily sales summaries to spot discrepancies and utilized Excel-based methods to organize data across 11 locations.

Excel Data Analysis Financial Record Keeping Invoice Management