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Grace Umanah

@graceumanah

Technical Virtual Assistant at Freelance who created monday.com dashboards and workflows to cut task-coordination delays by an estimated 25%.

Nigeria

Message

As a Technical Virtual Assistant & Customer Success Specialist at Freelance, I provide technical guidance, resolve support tickets and escalated customer issues, and collaborate with engineering, production, and logistics teams.

I created custom monday.com dashboards and automated workflows that reduced team task-coordination delays by an estimated 25%. At NLNG, I worked as a Facilities Support Officer under a six-year contract, following HSE and access-control protocols in a high-security industrial environment.

Experience

Work history, roles, and key accomplishments

Facilities Support Officer

NLNG

Jan 2017 - Dec 2022 (5 years 11 months)

Maintained facility cleanliness and operational readiness while adhering to strict HSE and access-control protocols at a high-security site. Sustained a six-year contract engagement, demonstrating reliability in a regulated environment.

HSE Compliance Access Control Facility Maintenance Operational Readiness

Technical Virtual Assistant & Customer Success Specialist

Freelance

Provided technical guidance and product support to remote users, managed escalated inquiries, and collaborated with cross-functional teams. Architected dashboards and automated workflows in monday.com, reducing task-coordination delays by an estimated 25%.

Technical Support Customer Success SLA Compliance Monday.Com Excel CRM Troubleshooting Cross Functional Collaboration

Customer Engagement & Administrative Intern

Freelance

Supported client onboarding workflows and tracked user service requests within the CRM to ensure zero friction during early-stage implementation. Fielded inbound communications across multiple channels, improving response times and service delivery ratings.

CRM Client Onboarding Communication Skills Customer Service