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chinedu alosiba

@chinedualosiba

Customer service and order management specialist who processed customer orders at Sweet Bay Supermarket and managed 300+ daily touchpoints at AXA Mansard UK.

Nigeria

Message

At Sweet Bay Supermarket, I managed customer order workflows, including modifications, returns, refunds, and special fulfillment requests. I also maintained customer accounts and inventory logs, coordinating with logistics and inventory teams to resolve fulfillment bottlenecks.

At AXA Mansard UK, I handled 300+ daily customer touchpoints and entered verified customer records, schedules, and application details into Salesforce Essentials and Zoho CRM Plus. Earlier, at Big Apple Hotel, I managed booking schedules and reservation orders while serving as a contact between corporate clients and internal operations.

Experience

Work history, roles, and key accomplishments

Customer Service & Client Specialist

AXA Mansard UK

Apr 2024 - Jun 2026 (2 years 2 months)

Executed high-volume communication (300+ daily touchpoints) with strict adherence to documentation and data accuracy standards. Verified customer records and entered structured data into Salesforce and Zoho CRM Plus.

Salesforce Zoho CRM Data Entry Client Communication Policy Compliance Follow up

Customer Support & Order Management Representative

Sweet Bay Supermarket

Feb 2023 - Mar 2024 (1 year 1 month)

Managed end-to-end customer order workflows, processing order modifications, returns, refunds, and special fulfillment requests with high accuracy. Coordinated with logistics and inventory teams to resolve bottlenecks and ensure timely deliveries.

Order Management Customer Support CRM Google Workspace inventory tracking Communication Skills Problem Solving

Client Relations & Sales Support Representative

Big Apple Hotel

Jan 2020 - Dec 2022 (2 years 11 months)

Managed booking schedules, reservation orders, and corporate service agreements, tracking account pipelines and contract statuses. Acted as a central point of contact between corporate clients and internal operations.

CRM Booking Management Client Relations Sales Support Communication Skills