Open to opportunities

Grace Njau

@gracenjau

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Organized administrative professional delivering executive support and client excellence.

Kenya

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What I'm looking for

I seek a role (remote, hybrid, or office) where I provide executive and client support, streamline admin workflows, handle billing/claims, and contribute to service improvement and team coordination.

I am a proactive, detail-oriented administrative professional with hands-on experience in clinical and corporate settings, providing executive support, customer service, and operational coordination.

At Astradental Services Ltd. I manage high-traffic front-office operations, patient flows, staff schedules, and billing/insurance submissions across Smart Access, M-TIBA, LCT, and NHIF, improving efficiency and reporting.

Previously, I supported the Hospital Administrator at Mathari National Teaching & Referral Hospital—managing calendars, meetings, travel, minutes, official communications, and events—while maintaining strict data privacy and record-keeping standards.

I began my clinical administrative career at Nairobi West Hospital as a front-office Customer Service Executive, handling patient registration, billing, insurance verification, follow-ups, and client support to enhance patient experience.

Experience

Work history, roles, and key accomplishments

Current

Branch Administrator

Current

Astradental Services Ltd.

Jan 2024 - Present (2 years)

Oversee day-to-day operations of a high-traffic dental clinic, managing patient flow, staff schedules, and inter-branch coordination while ensuring accurate billing and timely insurance claim submissions.

Patient Scheduling Insurance Claims Reporting Customer Service

Administrative Assistant

Mathari National Teaching & Referral Hospital

Jan 2023 - Dec 2023 (11 months)

Provided executive support to the Hospital Administrator, managed calendars and travel, organized meetings and workshops, and maintained compliant patient and administrative records to improve operational efficiency.

Executive Support Calendar Management Meeting Minutes Travel Coordination Records Management Document Control

Customer Service Executive

Nairobi West Hospital

Jan 2022 - Nov 2022 (10 months)

Served as front-office contact managing patient registration, appointment scheduling, billing verification, and inpatient client support to reduce wait times and enhance patient satisfaction.

Patient Registration Scheduling Billing Verification Insurance Processing client support Record Maintenance

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Health Services Management

2021 - 2021

Completed a Bachelor of Science in Health Services Management at Kenyatta University in 2021 focusing on healthcare administration and service delivery.