Open to opportunities

Grace Hall

@gracehall1

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Energetic professional with 8 years in customer service and fraud prevention.

United States

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What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, offers opportunities for growth, and fosters a supportive team environment.

With 8 years of diverse experience in customer service, administrative support, and fraud prevention, I have developed a strong work ethic and exceptional interpersonal skills. My career has spanned various industries, including automotive, finance, hospitality, and real estate, allowing me to adapt quickly and learn new systems effectively. I pride myself on delivering outstanding service, whether in-person or remotely, and have been recognized for my commitment to client satisfaction and operational efficiency.

Currently, I serve as a Loaner Manager at Larry H Miller Ford, where I independently manage a fleet of 50 loaner vehicles, ensuring seamless customer experiences through effective communication and problem-solving. My previous role as a Fraud Specialist at Discover honed my analytical skills, enabling me to identify suspicious activities and reduce financial losses. I have also supported a leading online real estate platform in data entry, where I maintained high-quality performance while mentoring new hires.

Experience

Work history, roles, and key accomplishments

Current

Loaner Manager

Current

Larry H Miller Ford

Jul 2023 - Present (1 year 11 months)

Independently managed a fleet of 50 loaner vehicles, overseeing all dispatch, return, inspections, and record-keeping. Coordinated vehicle assignments with service advisors to ensure seamless customer experiences and maintained accurate digital and physical records.

Fleet Management Vehicle Inspection Customer Service Record keeping Scheduling Team Leadership Training

Fraud Specialist 2

Discover

Aug 2022 - Present (2 years 10 months)

Reviewed high-risk transactions and analyzed customer accounts for suspicious activity, significantly reducing financial loss. Contacted customers to verify transactions, educated them on fraud prevention, and collaborated with internal teams and law enforcement on serious cases.

Fraud Prevention Risk Management Regulatory Compliance Investigation Reporting

Data Entry

24-7 INTOUCH

Apr 2021 - Present (4 years 2 months)

Supported a leading online real estate platform by communicating with title companies to ensure accurate property data and resolving customer issues via phone, chat, and email. Contributed to operational goals by completing daily task quotas, maintaining high accuracy, and mentoring new hires.