Open to opportunities

Grace Gam

@gracegam

Fractional COO advising real estate and construction operators on scalable SOPs and governance frameworks across multi-site portfolios.

United States

Message

In my current fractional COO consulting work, I advise residential and infrastructure developers on operational transformation, scalability, and portfolio-wide consistency. I design SOPs and governance structures and develop targeted improvement plans based on operational diagnostics.

At Vivo Grupo Inmobiliario, I directed operations across for-sale residential developments and rental multifamily communities, delivering approximately 3,000 housing units annually. I led portfolio-wide SOPs and Lean frameworks that improved operational efficiency by 22%, and drove an 18% cost reduction through workflow standardization, vendor consolidation, and procurement optimization.

Earlier at Vivo Grupo Inmobiliario, I worked across supply chain, technology, financial controls, quality assurance, and procurement. I led ERP implementation and optimization using Enkontrol, Neodata, and Opus, and built KPI dashboards in Power BI to support data-driven decisions.

Experience

Work history, roles, and key accomplishments

Current

Fractional COO

Current

Independent Consulting

Jan 2025 - Present (1 year 8 months)

Advise residential and infrastructure developers on operational transformation, scalability, and portfolio-wide consistency frameworks. Design SOPs and governance structures to standardize operations across multi-site portfolios.

Operational Transformation Scalability SOPs Governance Frameworks KPI Implementation Data Driven Decision Making Organizational Readiness

Director of Construction & Operations

Vivo Grupo Inmobiliario

Jan 2021 - Jan 2025 (4 years)

Directed operations across a mixed portfolio of for-sale residential developments and rental multifamily communities, delivering approximately 3,000 housing units annually. Served as operational right-hand to the CEO, bridging corporate strategy and on-site execution.

Operations Management SOPs Quality and Lean Frameworks KPI Dashboards Power BI Financial Projections Cash Flow Strategy Budgeting Forecasting Variance Analysis ROI Protection Matrix Leadership Supply Chain ERP Implementation Cost Reduction Procurement Optimization

Progressive Operations & Technical Leadership

Vivo Grupo Inmobiliario

Jan 2010 - Jan 2021 (11 years)

Progressed through roles of increasing responsibility, building deep expertise across the full residential portfolio lifecycle. Managed supply chain, ERP systems, financial controls, quality assurance, and strategic procurement.

Supply Chain Management Logistics ERP Implementation Enkontrol Neodata Opus Cost Control Budgeting Cost Estimation Change Management Quality Assurance Audit Strategic Procurement Negotiation

State Technical Manager

Mexican Chamber of the Construction Industry (CMIC)

Jan 2009 - Jan 2010 (1 year)

Represented the construction sector before municipal planning councils. Coordinated training and certification programs for construction professionals.

Construction Industry training coordination Certification Programs

Technical Office Manager

Grupo SYASA

Jan 2006 - Jan 2009 (3 years)

Managed technical and financial planning for vertical residential developments. Prepared bids, technical proposals, and economic feasibility analyses.

Technical Planning Financial Planning Bidding technical proposals Economic Analysis

Cost, Planning & Budget Manager

Grupo CODECASA

Jan 2001 - Jan 2006 (5 years)

Directed technical and financial documentation for public infrastructure projects, including supervision of civil works for the Cozumel International Airport expansion.

Cost Management Planning Budgeting Technical Documentation Supervision Civil works