Grace Atuluku

I am a results-driven client services supervisor with proven experience in membership growth, customer service, and administrative support. I lead and mentor teams while building strong client relationships and crafting strategic initiatives to improve satisfaction and loyalty.

At the National Institute of Credit Administration I increased membership conversions by 10, resulting in an additional revenue of 1.3 million naira monthly and contributed ₦22.46 million in revenue from membership growth between July 2022 and November 2024. I coordinated over 20 virtual monthly programs and inductions, ensured 100% successful certificate deliveries, and collaborated with design and logistics teams to expand event reach and participation.

I apply relationship management, digital marketing, and operational discipline to generate leads, streamline membership processes, and boost retention. I seek to bring measurable growth and service excellence to a fast-paced, collaborative team that values clear communication and results.