Looking for a job

John Ruth

@johnruth1

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I resolve customer account, payment, and access issues across support channels.

Nigeria

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What I'm looking for

I'm looking for a customer service, customer support, or technical support role where I can resolve account and access issues, use CRM and helpdesk tools, and deliver accurate, empathetic support.

I've supported customers at Technova Solutions and Emtil Solutions, resolving login, registration, account access, payment, transaction, and service-related issues through phone, email, live chat, and ticket channels.

I document cases accurately in Freshdesk, Zendesk, Intercom, and HubSpot, provide first-level troubleshooting, and escalate complex concerns while maintaining empathetic, timely communication.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Technova Solutions

Jan 2024 - Jun 2026 (2 years 5 months)

Handled customer inquiries via phone, email, live chat, and support tickets, resolving issues related to login, account access, payments, and services. Used CRM and helpdesk systems to document interactions and escalate complex cases.

Customer Service Issue Resolution Technical Troubleshooting CRM Help Desk Freshdesk Zendesk Intercom HubSpot Case Documentation Escalation Management

Customer Support Representative / Administrative Support

Emtil Solutions

Nov 2022 - Dec 2023 (1 year 1 month)

Provided customer support for financial service customers, handling inquiries related to login, account registration, payments, and transactions. Assisted with administrative tasks, data entry, and documentation while managing multiple priorities.