Goodness berry
@goodnessoseghale
Customer Support Representative focused on fast, friendly live chat and complaint resolution to improve customer satisfaction.
NigeriaWhat I'm looking for
I’m a dedicated customer-focused professional with experience in customer care, front desk operations, hospitality, and customer relationship management. I handle customer enquiries and resolve complaints while delivering excellent service through phone, email, WhatsApp, and face-to-face interactions.
In live chat and email support, I respond professionally, manage customer requests, and help maintain positive customer relationships. I’m especially strong in written communication, problem-solving, active listening, and attention to detail.
Across multiple roles, I’ve supported guests and customers by assisting with reservations, bookings, product information, and order enquiries. I also follow up until issues are resolved and ensure accurate customer records.
Now, I’m seeking a Remote Live Chat Support Agent or Customer Support Representative position where I can contribute to customer satisfaction and organizational success through reliable service and consistent follow-through.
Experience
Work history, roles, and key accomplishments
Front Desk Officer
DIS Apartments
Jan 2025 - Jan 2026 (1 year)
Provided email and chat support and assisted guests with enquiries. Managed reservations and customer requests, and resolved complaints via phone and WhatsApp.
Customer Care Representative
Sayaveth Resources Company
Jan 2023 - Jan 2025 (2 years)
Responded to customer enquiries professionally and assisted customers with product information and requests. Resolved complaints and followed up to maintain customer relationships.
Front Desk Officer
Haven Suite
Jan 2022 - Jan 2023 (1 year)
Welcomed guests and provided professional assistance. Managed reservations, bookings, and customer enquiries, handled guest complaints, and maintained accurate customer records.
Customer Care Representative
Quick Meals
Jan 2020 - Jan 2022 (2 years)
Assisted customers with orders and enquiries and responded to complaints professionally. Provided customer support to ensure satisfaction.
Continental Chef
Dangote Refinery
Jan 2017 - Jan 2020 (3 years)
Prepared continental meals according to company standards. Maintained food hygiene and safety practices and worked effectively with team members.
Catering Staff
Grace Catering & Services
Jan 2013 - Jan 2015 (2 years)
Assisted with food preparation and event services and served customers professionally during events. Maintained cleanliness and hygiene standards.
Education
Degrees, certifications, and relevant coursework
Clarion College of Business and Technology
Customer Service Certification, Customer Service
Activities and societies: Live chat support (as indicated in the provided information).
Completed a Customer Service Certification program from Clarion College of Business and Technology.
Auchi Polytechnic
National Diploma (ND), Catering Management & Hospitality
2015 - 2017
Earned a National Diploma (ND) in Catering Management & Hospitality from Auchi Polytechnic.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Goodness?
You can contact Goodness and 90k+ other talented remote workers on Himalayas.
Message GoodnessGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
