Goodluck Okechukwu

I am a dedicated customer service representative with over three years of experience in providing exceptional online support. My expertise lies in live chat support, where I excel at resolving inquiries and ensuring customer satisfaction through effective communication and problem-solving skills. I have a proven track record of managing high volumes of customer interactions while maintaining a focus on quality and efficiency.

At CHITEX Company, I successfully handled an average of 98% of customer interactions daily, utilizing CRM software to manage inquiries and escalations effectively. My commitment to customer service excellence has consistently led to achieving or exceeding monthly KPIs, including response time and customer satisfaction scores. I am passionate about enhancing the customer experience and continuously improving my skills in live chat operations.