Open to opportunities

Eze Mmesoma

@ezemmesoma

Message

I deliver accurate, high-volume chat support that resolves customer issues and builds lasting relationships.

Nigeria

Message

What I'm looking for

I'm looking to provide high-quality chat and customer support, resolve issues accurately, and build strong customer relationships while growing my technology and CRM skills.

I've supported international retail and fintech customers at Chat Potential Technology through live chat, handling refunds, order tracking, and product inquiries with 99% accuracy.

I consistently met Average Handle Time and First Contact Resolution targets while mentoring four new hires on chat etiquette, troubleshooting, and CRM use.

At ChimTech Printing Press and Technology, I handled customer inquiries, orders, after-sales support, and service complaints. I also coordinated with production and technical teams to support timely customer deliveries.

I'm currently pursuing a B.Sc. in Computer Science and bring a technology-savvy, independent approach to customer support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ChimTech Printing Press and Technology

Jun 2024 - May 2025 (11 months)

Provided customer service support for printing press and technology clients, handling inquiries, orders, and after-sales support. Resolved complaints and coordinated with production and technical teams to ensure timely delivery.

Customer Service Order Management After Sales Support Complaint Resolution Coordination Record keeping